Training

At iContact we know that call centre agents are the brand ambassadors of your business. In fact, they are often the first and (sometimes) only point of contact with your client. Which is why we are fully invested in training them to deliver excellence. Training at iContact goes beyond simple understanding of the product, services and values of your business. Call Centre Supervisors and Team Leaders are handpicked to coach agents through role play scenarios with access to live call recordings of how to deal with different scenarios - a dissatisfied customer, for example.

Training at iContact is ongoing and not exclusive to new agents only. We believe in continually enhancing the knowledge, communication skills and ‘on-the-spot’ thinking of our agents, so they provide the best and most professional link between your business and your client. Our empowering agent incentive programmes also create a culture of performance - where agents are driven to hit targets. iContact’s investment in call centre training not only ensures confident, satisfied staff who understand the company’s expectations, but are motivated to meet their goals too.

Why Choose iContact

It’s no wonder Business Process Outsourcing is a growing business trend. By employing a BPO service provider to take care of non-core business processes, an organisation is able to focus on their core competencies and goals.

iContact is a specialised BPO operation based in South Africa that can offer highly tailored services to businesses anywhere in the world.

We are a large-scale, owner-run operation that can provide specialised agents with specific skill sets. We train and coach our agents to meet your stringent requirements. Our service offering is backed by our bespoke software system and the latest technology.

iContact provides customer care, technical support, customer acquisition, analytics, and a range of other BPO/S services.