Analytic Services and Modelling

Communicating with your customer is key – but are you engaging with the right customer, at the right time on the right platform?

At iContact we know that the true success of any campaign relies on the intelligent use and application of data.

Our innovative Analytics Services has the power to summarise and synthesise large amounts of data from customer interactions and extract key information and valuable insights. An immediate visibility into customer behaviour, their choices and preferences not only enhances personalization but radically improves customer satisfaction.

In the continuous quest to drive positive call outcomes, these essential tools enable agents to better understand and connect with customers, while improving overall productivity and performance. It’s easy to reach your business goals when iContact’s intelligence creates informed strategic campaigns for you based on an understanding of your customer.

Why Choose iContact

It’s no wonder Business Process Outsourcing is a growing business trend. By employing a BPO service provider to take care of non-core business processes, an organisation is able to focus on their core competencies and goals.

iContact is a specialised BPO operation based in South Africa that can offer highly tailored services to businesses anywhere in the world.

We are a large-scale, owner-run operation that can provide specialised agents with specific skill sets. We train and coach our agents to meet your stringent requirements. Our service offering is backed by our bespoke software system and the latest technology.

iContact provides customer care, technical support, customer acquisition, analytics, and a range of other BPO/S services.