The Crystal Ball Of Call Centres

‘iContact Managing Director, Clinton Cohen recently had an article published in Intelligent Sourcing Magazine where he gave his views into the crystal ball of contact centres in South Africa.

The BPO industry has always been at the forefront of technological advances, in fact it’s one of the fastest changing industries in the world. Today, the call centre has become a significant and powerful space, which can – for better or worse – transform the success of a brand. And, with technology progressing at such record speed, customer expectations are now higher than ever!

This is the second of a number of contributions from iContact to Intelligent Sourcing so please keep an eye on our website for more.Read the full article here

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Why Choose iContact

It’s no wonder Business Process Outsourcing is a growing business trend. By employing a BPO service provider to take care of non-core business processes, an organisation is able to focus on their core competencies and goals.

iContact is a specialised BPO operation based in South Africa that can offer highly tailored services to businesses anywhere in the world.

We are a large-scale, owner-run operation that can provide specialised agents with specific skill sets. We train and coach our agents to meet your stringent requirements. Our service offering is backed by our bespoke software system and the latest technology.

iContact provides customer care, technical support, customer acquisition, analytics, and a range of other BPO/S services.

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