Customer Retention And Loyalty

What a truly great time to be a customer. There is a wealth of information at your fingertips, more and more product options, better, more comprehensive service choices and ALL with fast, stress- free discoverability. iContact not only recognises but appreciates this major shift in the business landscape as the world online finally puts the customer where they belong - in the power seat! For us, the fundamental key to your business success is ensuring customer retention and loyalty. While saturated markets hustle for their piece of the pie and competition rockets to an all-time high, now is the time to invest in your existing customer.

At iContact compelling customer experiences are not accidental. They are engineered with the careful use of analytics-driven insight, deployment of the right technology to fit your business needs, and dedicated training that empowers our team to be passionate advocates of your brand. iContact agents understand the importance of active listening, empathy and offer accurate solutions to ensure customer satisfaction. And the work doesn’t end there. We combine data analysis with ongoing innovation and insight-work to identify and solve problems in a continuous quest to improve every encounter with your customer.

Other BPO services

Inbound & Outbound Customer Service
Cross Selling & Up Selling
Win Back Programmes & Surveys
Back-Office Fulfilment
List Building and Lead Generation

Why Choose iContact

It’s no wonder Business Process Outsourcing is a growing business trend. By employing a BPO service provider to take care of non-core business processes, an organisation is able to focus on their core competencies and goals.

iContact is a specialised BPO operation based in South Africa that can offer highly tailored services to businesses anywhere in the world.

We are a large-scale, owner-run operation that can provide specialised agents with specific skill sets. We train and coach our agents to meet your stringent requirements. Our service offering is backed by our bespoke software system and the latest technology.

iContact provides customer care, technical support, customer acquisition, analytics, and a range of other BPO/S services.