Cross Selling & Up Selling

Looking for the most effective way to raise the business bar?

iContact’s proactive team of professionals provide enhanced cross and up selling services. The focus: to keep your existing customers informed, provide them with additional or alternative options and offer them enhanced value, ensuring they walk away satisfied and not limited by outdated or already-encountered products.

iContact’s Marketing Specialists monitor and analyse customer databases to identify buying patterns before implementing a suitable cross and upselling strategy - a process with proven results, not only of increased customer retention and fulfilment but also increased revenue and massive business benefits.

Our 24/7 outbound call centre and global delivery capability guarantees that any product add-ons or upgrades are accurately communicated to your clients by well-trained and experienced sales professionals, ultimately giving your business and product offering the ongoing personal attention it deserves.

Other BPO services

Inbound & Outbound Customer Service
Customer Retention And Loyalty
Win Back Programmes & Surveys
Back-Office Fulfilment
List Building and Lead Generation

Why Choose iContact

It’s no wonder Business Process Outsourcing is a growing business trend. By employing a BPO service provider to take care of non-core business processes, an organisation is able to focus on their core competencies and goals.

iContact is a specialised BPO operation based in South Africa that can offer highly tailored services to businesses anywhere in the world.

We are a large-scale, owner-run operation that can provide specialised agents with specific skill sets. We train and coach our agents to meet your stringent requirements. Our service offering is backed by our bespoke software system and the latest technology.

iContact provides customer care, technical support, customer acquisition, analytics, and a range of other BPO/S services.