Experts In
International
business process
outsourcing

Experts In
International
business process
outsourcing

Experts In
International
business process
outsourcing

iContact is a specialised BPO operation based in South Africa that offers highly tailored services to businesses anywhere in the world

iContact is a specialised BPO operation based in South Africa that offers highly tailored services to businesses anywhere in the world

iContact is a specialised BPO operation based in South Africa that offers highly tailored services to businesses anywhere in the world

results-driven
multi-purpose
contact centre
outsourcing
solutions

results-driven
multi-purpose
contact centre
outsourcing
solutions

results-driven
multi-purpose
contact centre
outsourcing
solutions

South Africa is fast becoming one of the most sought-after outsourcing destinations in the world

South Africa is fast becoming one of the most sought-after outsourcing destinations in the world

South Africa is fast becoming one of the most sought-after outsourcing destinations in the world

South Africa
boasts a skilled,
English speaking talent pool

South Africa
boasts a skilled,
English speaking talent pool

South Africa
boasts a skilled,
English speaking talent pool

We make 20 Million customer phone calls, send over 60 Million SMS’s and receive more than 7 Million customer phone calls per year!

We make 20 Million customer phone calls, send over 60 Million SMS’s and receive more than 7 Million customer phone calls per year!

We make 20 Million customer phone calls, send over 60 Million SMS’s and receive more than 7 Million customer phone calls per year!

Technology
Drives
our value
proposition

Technology
Drives
our value
proposition

Technology
Drives
our value
proposition

The telecommunications infrastructure within South Africa is world-class. High-speed fibre provides fast, affordable connectivity.

The telecommunications infrastructure within South Africa is world-class. High-speed fibre provides fast, affordable connectivity.

The telecommunications infrastructure within South Africa is world-class. High-speed fibre provides fast, affordable connectivity.

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Why You Should Outsource To South Africa

Skilled, English Speakers

South Africa boasts a skilled, English speaking talent pool. The South African English accent is easily understood and preferred to most other outsourcing destinations.

Significant Cost Savings

Compared to other BPO destinations, South Africa can offer significant cost savings. You can expect today at least 60% less than destinations like the UK or the USA & Australia.

World Class Infrastructure

The telecommunications infrastructure within South Africa is world-class. High-speed fibre provides fast, affordable connectivity.

Educated Workforce

South Africa produces roughly 180 000 tertiary and 430 000 high school graduates annually. Both the University of Cape Town and the University of the Witwatersrand are considered among the top universities in the world.

Central Time Zone

South Africa operates on similar time zones to the United Kingdom and Europe. It is strategically positioned to service the European markets and provide 24/7 customer support to the USA, Canada & Australia.

24/7 Operation

Our 1,200 seat call centre operates 24 hours a day, 7 days a week, 365 days a year. Our cloud-based on-demand data centre ensures we can offer continuous service. We also have a second contact centre at an off-site location.

Why Choose iContact

It’s no wonder Business Process Outsourcing is a growing business trend. By employing a BPO service provider to take care of non-core business processes, an organisation is able to focus on their core competencies and goals.

iContact is a specialised BPO operation based in South Africa that can offer highly tailored services to businesses anywhere in the world.

We are a large-scale, owner-run operation that can provide specialised agents with specific skill sets. We train and coach our agents to meet your stringent requirements. Our service offering is backed by our bespoke software system and the latest technology.

iContact provides customer care, technical support, customer acquisition, analytics, and a range of other BPO/S services.

Our areas of specialty

Insurance

Banking

Entertainment

Medical

Retail

Hospitality

Telecommunication

Automotive

Travel

Some of our satisfied clients

What our clients say about us

We take on both large and small clients and quickly scale our operation to fit your needs. We Reduce your operational costs, Increase your business processing speed, Achieve your sales targets, Improve client retention & Explore cross-selling opportunities

Clinton Cohen MD

Our team members are detail-oriented, very skilled and effective at ensuring your tasks are DONE!

That is why many businesses use iContactBPO.

You get your own dedicated account manager who works on your tasks every day so you can invest your time in what actually grows your business or relax for a few extra hours with the family.

All our managers have a minimum of 7 years call centre experience and care about your business, just like you do, every single day.

We are members of the following organizations